Just Like Home
Terms and Conditions
The client agrees that M&N Addiction cannot be held liable for more than the price of the cake described in this order.
Quotations are valid for 7 days from issue.
Orders
We require three weeks’ notice on all customized cakes however we will accept short notice cakes subject to the availability of the date required. Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
Deposits
We require a deposit on placement of order for all cakes and desserts, which is deducted from the final balance payable. A first non-refundable payment of 50% is payable upon acceptance of quotation in consideration of services to be rendered in planning of cake order.
The remaining balance is due two (2) days prior to the delivery/pick-up date. Any changes to this may result in additional charges and must be directed in writing to sandra@mnonline.co.za no later than four (4) business days prior to date of delivery/pick-up.
Client may choose to place a R500 non-refundable deposit to reserve a preferred date – subject to acceptance and reasonable confirmation of acceptance of booking in writing by M&N Addiction – in the event that the quote and/or design has not been finalized. This non-refundable booking deposit will be counted towards the final quote and is deducted from the final invoice.
Failure in meeting the payment schedule and/or M&N Addiction payment reminders may lead to cancellation of the order. For last minute orders (any orders placed less than two weeks to the delivery or pickup date), full payment is required upon invoice.
Preferred payment method is electronic bank transfer. Personal cheque or cash will not be accepted.
Cancellation
If an order is cancelled before four (4) business days of delivery date, then the balance of payment (estimated as 50% of the total cake cost) minus relevant third party expenses incurred in relation to the finished product (which may for example include but not be limited to decorations and cake stands) will be waived.
If the order is cancelled within four (4) business days prior to the delivery date, then no refunds will be made.
All cancellations must be submitted in writing by email directed to nazly@mnonline.co.za and it is the responsibility of the client to ensure receipt of the cancellation confirmation.
Ingredients and Design
All consumables is produced in a kitchen that may contain nuts or traces of nuts or nut oil. M&N Addiction will not be held responsible for anyone suffering from nut allergies. Non edible items may be used as decorations in cakes and/or cupcakes. It is the Client’s responsibility to ensure that any non-edible items are removed prior to consumption.
All effort will be made by M&N Addiction to supply the products agreed upon at the time of booking. However M&N Addiction will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation.
M&N Addiction reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply.
All effort will be made by M&N Addiction to ensure that the final product is matched to the color chosen as much as possible however M&N Addiction cannot guarantee to match the exact color/s and designs chosen.
Delivery and Pick up
Cakes are to be collected from our premises at a prearranged time and date only. When you collect your cake, we are not responsible for any damage that can occur after we hand over the cake to you.
Cakes can be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.
The client is required to provide clear driving instructions to the delivery address and inform M&N Addiction of any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished cakes.
M&N Addiction cannot be held liable for unforeseen delays caused by events such as car accidents or poor road conditions during delivery.
Please note: excessive jarring due to “pot holes”, road construction or unseen road conditions, will damage the finished product to an unstable and undesirable state due to uneven driving conditions. M&N Addiction will not be held liable for any damages that may occur after the product has been collected or delivered.
When a third-party or contractor is used to deliver and setup the product, M&N Addiction will not be held liable for any damages that occur during delivery transport and setup.
If the incorrect delivery address is supplied or if there is no-one to receive and no safe place (as unilaterally judged by M&N Addiction) to leave the ordered products, then the product will be returned to M&N Addiction premises and we will contact you to arrange re-delivery. The client hereby agrees that this will result in additional charges for both safekeeping and delivery.
Client agrees that late delivery does not constitute a failure of agreement, and does not entitle client to cancellation or refund of an order.
Storage
Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run. Cake left overs may be frozen after wrapped completely with glad wrap or foil for no longer than 3 months.
Photographs
M&N Addiction reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.
Disclosure of Information
M&N Addiction will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorized us to do so or unless required by law to disclose such information.
Furthermore, under no circumstances will M&N Addiction sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
Agreement to Terms & Conditions
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.